Privacy Policy

Background

The Trusted Journey understands that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, www.thetrustedjourney.com ("Our Site"), and will only collect and use personal data in ways described here, consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately and should not register for our services.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

"Account" – an account required to access and/or use certain areas and features of Our Site;
"Cookie" – a small text file placed on your computer or device by Our Site when you visit certain parts of it and/or use certain features. Details of the Cookies used by Our Site are set out in Part 13 below;
"Cookie Law" – the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
"We/Us/Our" – refers to Isabelle Kirsch, trading as The Trusted Journey.

1. Information About Us

Our Site is owned and operated by Isabelle Kirsch, trading as The Trusted Journey.

Data Protection Officer: Isabelle Kirsch
Email Address: info@thetrustedjourney.com
Postal Address: London, United Kingdom

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. We have no control over how your data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.

Your therapist is a separate Data Controller, and we do not control how they use the information you provide them in the course of consultations or services delivered through Us. If you have questions about how they handle your information, you should raise this directly with them.

3. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.’

4. Your Rights

Under Data Protection Legislation, you have the following rights:

The right to be informed about our collection and use of your personal data.
The right to access personal data we hold about you.
The right to have your personal data rectified if inaccurate or incomplete.
The right to be forgotten and ask us to delete or dispose of your personal data.
The right to restrict processing of your personal data.
The right to object to our use of your personal data for a particular purpose.
The right to withdraw consent at any time.
The right to data portability.
Rights relating to automated decision-making and profiling (which we do not use).

5. What Data Do We Collect and How?

Depending on your use of Our Site, we may collect some or all of the following personal and non-personal data:

Name, email address, telephone number.
Demographic information such as address and postcode.
Banking details for payments.
General Practitioner details and relevant medical history.
Browsing and booking behavior on Our Site.

Data is collected when you register with us, browse Our Site, opt into marketing communications, or use services offered by Our Site.

6. How Do We Use Your Personal Data?

We will only use your personal data under the following lawful bases:

Performance of a Contract – To provide you with services.
Legitimate Interests – To personalize your experience and improve Our Site.
Legal Obligation – To comply with tax and statutory requirements.
Consent – For marketing communications where you have opted in.

7. How Long Do We Keep Your Data?

We will not keep your personal data longer than necessary. Retention periods vary based on the nature of the data and its purpose. After this period, data will be securely erased.

8. Where Do We Store Your Data?

We store and process your personal data within the European Economic Area (EEA) or equivalent regions with adequate data protection standards.

9. Do We Share Your Data?

We do not share your data with third parties unless:

Required by law or legal proceedings.
In the event of a business transfer.
With explicit consent for marketing purposes.

10. Controlling Your Personal Data

You can:

Restrict our use of your data for marketing.
Unsubscribe from marketing emails using the provided links.
Update or request deletion of your data by contacting us.

11. Withholding Information

You may access Our Site without providing personal data, but full functionality may require certain information.

12. How Can You Access Your Data?

You can request access to your personal data via a Subject Access Request. Contact us at privacy@thetrustedjourney.com for details.

13. Cookies and Tracking

Our Site may use Cookies to improve user experience. You can adjust your browser settings to decline Cookies. See our Cookie Policy for more details.

14. How to Contact Us

For privacy concerns, please contact:
Email: info@thetrustedjourney.com
Postal Address: London, UK

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on Our Site, and continued use of Our Site will constitute acceptance of the updated policy.

Last updated: 3 March 2025